Monday, November 2, 2020

New Job Vacancy at Ericsson South Africa - Head of Customer Interactive System Program

  AjiraLeo Tanzania       Monday, November 2, 2020
Jobs in South Africa
Ericsson South Africa
Jobs in South Africa 2020: New Job Vacancies at Ericsson South Africa, 2020
Head of Customer Interactive System Program
Location: Johannesburg, GT, ZA
Company: Ericsson
Our Excellent Opportunity!
Ericsson is looking for Senior Program Director in the BSS domain based in. This role will be accountable for handling sophisticated and/or large programs, leading its program teams and collaborating with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area.

You will
  • Develop and execute on delivery strategy/processes from pre-sales to realization.
  • Steer planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
  • Responsible for the delivery of services (scope, cost, quality, time and customer happiness) within Consulting & System Integration from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.
  • Assist and provide ITC SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and accurate alignment of customer requirements.
  • Manage and retain highly empower people in teams with varied strengths and geography, and matrix capacity – including definition of teams, interviewing and selecting process.
  • Evaluate and lead third party relationships to ensure that margin levels are met and that the business case is being realized
  • Responsibility to assemble add-on sales into client environments and develop and maintain strong and positive customer relationships
  • Identify and address the end to end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
  • Optimal build and lead key internal & external partners including the customer C-Level – articulates themselves well and able to have compelling arguments with the customer.
  • Identifying add on sales/opportunities and supports the account manager from a solution & delivery perspective.

Additionally the Program Manager provides support and shares their expertise during customer engagement activities & supports the organization during the RFP process and responsible for
  • The overall solution
  • The overall cost estimation
  • The delivery model (mix of on-shore, near-shore and off-shore resources)

To be successful in the role you must have
  • 10 + years of experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
  • Must have consistent record in leading IT / Telco type of Integration Engagements, at least 5 years leading sophisticated SI-Projects/Programs;
  • Well validated ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as customer engagement.
  • Ability to lead/turn around large sophisticated BSS programs and to lead a team of project managers, solution architects, integration engineers who can be in virtual/remote locations depending on the defined delivery model. This is key to maintain a highly motivated team
  • Highly developed solid grasp of business process, including tender and sales
  • Excellent Consulting skills with a track record as a customer focused Senior Consultant.
  • In depth knowledge of the telecom industry, including a detailed understanding of economic/ commercial/political issues affecting the industry.
  • Excellent Leadership abilities validated through line manager or other comparable positions.
  • Demonstrable ability to drive team engagements in a tough and time sensitive environment.
  • Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, coordinating work and planning actions.
  • Solid ability to communicate optimal at the senior level; must have outstanding communication skills to influence others and meet deadlines while building extraordinary relationships both internally and externally.
  • Steering up-sales opportunities, mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
  • Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology

Educational Requirement:
  • Bachelor’s degree, preferably in a science, business or telecommunications subject area.
  • MBA is preferred
  • Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
  • Good Knowledge on eTOM frame-work and ITIL

Role expectations:
  • Develop relationships with senior internal partners and at customers
  • Perform work on customer site and engage with customer teams at all levels.
  • Work in team settings with competitors and customers.
  • Flexible to travel as required or long stays at customer sites.
  • Work with less experienced staff in advancing their skill set.

Focus areas of domain expertise:

  • BSS (Real time and converged solutions, Billing, Swap, Portals, Campaign Management and CRM)
  • Leading large-scale project/ program, transformation program management
  • Pre-sales Experience

Additional Requirements

  • Leadership skills
  • Customer & Resource Management
  • Superb communication and Consulting skill
  • Solid experience in Leading internal and external partner
  • Good experience in follow up and supervise project / program financial status
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Next Steps:
What happens next once you apply? Read about the next steps here
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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: South Africa (ZA) || || Johannesburg || IT
Req ID: 448363

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