Wednesday, November 4, 2020

New Job Vacancy at ABSA Bank Limited South Africa - Head Service Engineering

  AjiraLeo Tanzania       Wednesday, November 4, 2020
ABSA Bank Ltd South Africa
Jobs27 | South Africa Jobs 2020: New Jobs Vacancies at ABSA Group Limited-  South Africa, 2020
Jobs27 | South Africa Jobs 2020
About Us 
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.

Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

Position: Head Service Engineering
Location: Randburg
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!

Job Summary
To formulate an IT business model and strategy in alignment with the overall organizational strategy; contributing to strategy formulation and enabling effective, high-speed delivery by providing stable, flexible and cost-efficient centrally managed technology platforms.

Job Description
Technology Leadership
  • Provide technology leadership, direction and innovation to the product unit aligned to the business’s strategy
  • Provide clear strategic direction to the technology teams you are leading
  • Align and contribute to Technology leadership for the broader organisation
  • Delivering on the Group’s strategy and ambition to be a digitally led bank
  • Working closely with our business-facing technology teams, to ensure that our stakeholders have the best of both worlds: end-to-end accountability for their own technology delivery and costs, on the back of stable, flexible and cost-effective centrally managed platforms
  • To provide highly operational support and world-class monitoring, resilience and disaster recovery services and solutions, to provide colleagues with the tools and knowledge they need to deliver the quality, speed and service that our customers depend on, as well as the consistency and reliability

Technology People Management
  • Management of both internal and external resources in your team to achieve agreed outcomes
  • Build diverse, high performing teams that support delivery of business outcomes which are best practice in a global context
  • Embed strong talent management practices and be responsible to build exciting career paths for your people
  • Ensure that your teams are technically up to date in line with future skill requirements
  • Responsible for overall team health

Stability of systems/applications

  • End to end accountability of reliability of systems/applications in your space – this includes any services (internal or external) required to support the applications
  • Elimination of single points of failure and ensuring that all critical process flows are isolated on own infrastructure
  • Ongoing optimisation and improvements
  • End to end monitoring of all services
  • Full resilience for all services that are tested in line with policies
  • Applications are up to date, all critical patching done and operating on supported infrastructure
  • Update playbooks
  • All incidents need to be viewed with a risk lens and remediation implemented to ensure Never Again

Data Science

  • To provide management and support teams with rich, high-quality insights they need in order to drive remediation and stability across the entire Absa technology estate
  • Focused on Incident, Problem and Change (IPC) statistics, coupled to Configuration Items via the configuration management database (CMDB) and additional data sources
  • Provide targeted information that is relevant, accurate and repeatable, as quickly and efficiently as possible
  • Providing availability of appropriate data and data related tools front and center for all new technology implementations to allow for data driven insights and commercial value from data

Integrated Command Centre
  • Drive the team to provide effective, relevant end to end monitoring and proactive management of the multitude of electronic customer touchpoints across the group. This includes all the services that have been on-boarded onto operational monitoring tools, as well as oversight of all batch processing on mainframe mid-range and distributed environments
  • 103 critical services and 60 000 batch jobs need to be monitored and managed in the Command Centre every day
  • Respond to failures or major incidents and trigger the necessary support
  • Integrating critical tools into other applications and infrastructure tools to create a bird’s eye view of the events that may impact our services
  • Ensure that every transaction from End of Day (EOD) is processed successfully and on time, to ensure Start of Day (SOD) readiness for the next business day, and ultimately improving the customer experience
  • Maintaining an orderly scheduling for both mainframe and distributed environments of all online transactions required to be injected into customers accounts. These schedules are built for the overnight batch processing and fed back into the online systems and business units as well as third parties

Information Technology Operations Management
  • Provide a digitalised service management platform for all Technology teams, by informing and enabling users to manage their applications and infrastructure service levels and availability, via Service Now
  • Providing a stable digital Information Technology Service Management (ITSM) platform used to manage internal and external IT support for:
  • Incident recovery
  • Change control
  • Problem resolution
  • Configuration Management database
  • Asset Management for hardware
  • Discovery services, mapping and automation.
  • Self Service Portals
  • Walk Up Experience for Tech Bars
  • Event Management

Financial, Risk & Governance Process Management
  • Deliver all operational and strategic objectives within agreed budgets and timeframes
  • Identify and realise cost saving opportunities within the business unit for the organisation
  • Develop and maintain a Total Cost of Ownership service catalogue and model, contributing to the information technology cost transparency strategy
  • Drive the implementation & management of financial, risk & governance processes for the Service Engineering e.g. budget management & reporting, internal / external, audit implementation & project management
  • Lead the project management of various risk, finance & governance processes & issues resolution; e.g. audit finding closure, governance / risk forum meetings
  • Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)

Technology Remediation
  • Driving a focused remediation programme that addresses single points of failure, known risks and key modernisations across the estate
  • Building robust, resilient and high-performing systems and solutions that enable the bank to drive business growth and superior customer service
  • Identify and validate points across key areas and build flight plans and deadlines in conjunction with business stakeholders, to ensure all of these are systematically addressed, at speed
  • Addressing Cyber Risk Loss, disruption or damage that may result from the failure of information technology systems
  • Embracing failure and promoting the use of affordable architectural design such as commodity hardware, distributed data management, parallel processing, and self-healing operational nodes

Delivery of new technology Solutions
  • Work with TEXCO colleagues to enable the delivery of end to end business transformation, taking accountability for the design and delivery of agreed technology
  • Delivery of all changes in line with strategic architecture and roadmaps
  • On time on budget delivery of all change initiatives in the business unit
  • Enable straight through processing (STP) and digitisation of clients’ journey in the business unit
  • Embedding and leading new ways of work such as Agile and DevOps

Additional Job Description
  • Ensure that all activities and duties are carried out in full compliance with Regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
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Education and Experience Required

  • Appropriate Bachelor’s Degree (NQF level 7) or equivalent
  • Relevant certifications in Cloud, Project Management, IT Governance and/or IT Service Management
Minimum Requirements
  • At least 5 years recent experience in a similar environment at executive management level
  • Experience in leading large complex business and change initiatives
  • Banking / Financial services experience
  • Major Program Management experience, greatly preferred
  • Consulting experience (Business or Technology), greatly preferred

Knowledge and Skills

  • Benefits Management
  • Business Continuity Management and Disaster Recovery
  • Knowledge of Banking and Financial Services Business
  • IT Risk Management
  • Stakeholder Management
  • Business Analysis
Postgraduate Degrees and Professional Qualifications: Physical, Mathematical, Computer and Life Sciences (Required)
Deadline: 10th November, 2020.

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