Wednesday, November 4, 2020

New Job Opportunity at ABSA Bank Limited South Africa - Consultant Business Process Engineer

  AjiraLeo Tanzania       Wednesday, November 4, 2020
AJIRA LEO TANZANIA
ABSA Bank Ltd South Africa
Jobs27 | South Africa Jobs 2020: New Jobs Vacancies at ABSA Group Limited-  South Africa, 2020
Jobs27 | South Africa Jobs 2020
About Us 
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.

Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
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We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

Position: Consultant Business Process Engineer
Location: Johannesburg
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
As a Process Designer to Absa Design office, you will create detailed process design and user journeys within one or several simultaneous design projects across the bank – working on projects that delivery significant value to the business and customers through innovative and streamlined customer experience, process efficiency and process excellence.

Job Description
Create process designs for critical processes across the bank
Create high quality process designs within the projects to improve customer experience, process efficiency and process excellence
  • Identify operational gaps and opportunities in relation to customer experience, cost, revenue and control
  • Scope, sequence and execute high quality process design work within a project ensuring a data-driven approach, customer and business impact, a timely delivery of agreed outputs.
  • Identify and prioritise areas in scope for design efforts taking into consideration end to end customer journeys and business strategy
  • Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points and priorities in relation to business strategy
  • Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)
  • Identify most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design and / or reengineering, Lean and / or Six Sigma
  • Adopt and influence good design practices within the project to enable consistent design quality.
  • Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies

Influence and support complex and multi-functional teams to deliver on business and customer outcomes
  • Execute against the project objectives and business strategy within the project or a specific process, providing new and innovative process design solutions to business and customer problems
  • Deliver continuous incremental improvements in process efficiencies and process rigour that both improve the quality of delivery and reduce cost
  • Translate the process designs into technical, business and architecture requirements that account for risk and compliance requirements and technical limitations
  • Collaborate with business and RBB transformation capabilities to ideate, conceptualise, develop, test, evaluate and evolve new process designs
  • Apply Customer Experience Design principles and appropriate process design tools to ensure that customer value drives process optimisation and that end to end value stream performance is measured and well-understood (Cost, quality and service levels)
  • Identify, quantify and articulate end to end impact of process designs on business (People, process and technology)
  • Ensure that operational standards and controls are re-aligned to new designs and vice versa e.g. operating models, policies, procedures, job aids, training material
  • Take accountability for sustainability of process designs post implementation. Track and report success against upfront agreed project outcomes
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Contribute to the wider process design community within Absa
  • Share successful design solutions and practices with team members and stakeholders outside the project
  • Promote the re-usability of designs and end-to-end value chain ownership rather than silo thinking and behaviours
  • Contribute to building Absa's Process Design knowledge base and evangelise lean, efficient process thinking and customer-centricity within the project
  • Coach and mentor more junior members of the team, and share specialist knowledge with your peers.
Education
Bachelor's Degree: Information Technology
Deadline: 12th November, 2020.
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